Sign #4 - 9 Signs You Have Costly Email Habits

The Reality:

Department/shared inboxes can be confusing places if there is no clear system on who looks after what emails, which emails have already been actioned and which emails remain unactioned.

*People cherry pick emails that they like the look of and action emails out of order.
*Multiple people action the same email at the same time.
*Plus the emails that languish in the inbox that no one wants to take ownership of.

The Consequences:

Business owners/Managers:
*If your team don't have processes for their shared inbox usage this is causing frustration and confusion amongst your staff.
*Some team members could be doing more of the work than others, is the distribution of work fair & equitable?
*It's likely that your employees won't be looking after the enquiries that best match their skill set.

Team members:
*Ever had a disagreement with a colleague about who gets lumped with the email that no one wants to deal with?
*Feel like you're doing more than your fair share?
*Someone else replying to your client when they shouldn't?

Not having solid processes for your group inbox is trouble.
It causes arguments, erodes trust and has a negative impact on team culture.

A disorganised department inbox will result in less than ideal service for your clients or suppliers.